Friendliness: showing kindly interest or goodwill, cheerful, caring, helpful, comforting, warm hearted
Dept. 15 Cashier
Demonstrated Core Value: Friendliness
ACT: A guest approached me as I went into the Food Court. She told me she didn’t want to interrupt what I was doing, but she wanted to make sure Chadwick was appreciated for his excellent customer service. She said even with the masks on, she could tell Chadwick had a genuine smile on his face and she appreciated how he served her and his attitude while working. She continued to observe him and it was not only his attitude while serving her, but also all the guests that followed after her.