Quality Service
Quality Service: The Degree of Excellence in the standard of service that exemplifies superiority, high grade performance and dependability.
Matthew Mingrone
General Manager
Demonstrated Core Value: Quality Service
ACT: These 3 men came to the rescue of a Team Member who in distress carried him in the back of Admin., sat him down in a chair in the GM office and waited for security to help.
William Gonzalez
Information Technology Technician III
Demonstrated Core Value: Quality Service
ACT: These 3 men came to the rescue of a Team Member who in distress carried him in the back of Admin., sat him down in a chair in the GM office and waited for security to help.
Michael Warden
Retail Manager
Demonstrated Core Value: Quality Service
ACT: These 3 men came to the rescue of a Team Member who in distress carried him in the back of Admin., sat him down in a chair in the GM office and waited for security to help.
Guy Nenna
Security Officer
Demonstrated Core Value: Quality Service
ACT: Security officer Guy Nenna saved an employee’s life. From the story, that I heard from other departments is that PM Crew Member Juan was working on a slot machine inside the casino. The slot machine tipped over and fell on top of the employee. Officer Nenna was walking past by when he seen the incident and proceed to lift the slot machine off the PM Crew Member Juan. Since the incident, I didn’t hear anybody, or department consider an Eagle Award for Officer Nenna. Officer Nenna deserves more than just an eagle award because he is a hero in Security Department and all Midshift workers, and I hope that the GM see this Eagle Award nominee and all the hard work the security department and midshaft workers do everyday here at Eagle Mountain Casino.