Quality Service


Quality Service: The Degree of Excellence in the standard of service that exemplifies superiority, high grade performance and dependability.


Matthew Mingrone Qulaity Pillar Winner June 22

Matthew Mingrone

General Manager

Demonstrated Core Value: Quality Service

ACT: These 3 men came to the rescue of a Team Member who in distress carried him in the back of Admin., sat him down in a chair in the GM office and waited for security to help.



William Gonzalez Quality Pillar June 22 Winner

William Gonzalez

Information Technology Technician III

Demonstrated Core Value: Quality Service

ACT: These 3 men came to the rescue of a Team Member who in distress carried him in the back of Admin., sat him down in a chair in the GM office and waited for security to help.



Michael Warden Quality Pillar Winner June 22

Michael Warden

Retail Manager

Demonstrated Core Value: Quality Service

ACT: These 3 men came to the rescue of a Team Member who in distress carried him in the back of Admin., sat him down in a chair in the GM office and waited for security to help.



Guy Nenna Quality Eagle Pillar Winner May 22

Guy Nenna

Security Officer

Demonstrated Core Value: Quality Service

ACT: Security officer Guy Nenna saved an employee’s life. From the story, that I heard from other departments is that PM Crew Member Juan was working on a slot machine inside the casino. The slot machine tipped over and fell on top of the employee. Officer Nenna was walking past by when he seen the incident and proceed to lift the slot machine off the PM Crew Member Juan. Since the incident, I didn’t hear anybody, or department consider an Eagle Award for Officer Nenna. Officer Nenna deserves more than just an eagle award because he is a hero in Security Department and all Midshift workers, and I hope that the GM see this Eagle Award nominee and all the hard work the security department and midshaft workers do everyday here at Eagle Mountain Casino.