Appreciation: sensitive awareness, recognition, an expression of admiration, approval, or gratitude
Demonstrated Core Value: Appreciation
What happened: My mother Maria was left behind from the Bakersfield bus with no phone. Mercedes helped my mother with finding another bus; she spoke to the driver and helped my mother get in contact with me, her daughter.
How the act exemplifies the Core Value of Appreciation: Mercedes went out of her way to find my mother a ride back to Bakersfield and also talked her through her anxiety and put her at ease. She showed my mother so much kindness that day. My mom and our family are grateful to this outstanding employee.