Due to the rise in Covid 19 cases in our county, we have chosen to temporarily close to evaluate protocols and safety measures to ensure we are doing our best to protect our Team Members, the guest we serve, and in the community we serve in.
Updates on reopening will be sent via Social Media, text, email, and on our website. We thank you for your patience and understanding, and we look forward to opening soon.
Frequently asked questions guests might have:
Q. Why are you closing again?
A. Due to the rise in Covid 19 cases in our county, we have chosen to temporarily close to evaluate protocols and safety measures to ensure we are doing our best to protect our Team Members, the guest we serve, and in the community we serve in.
Q. Why does Google say you are open?
A. We are working on updating that.
Q. Are you closed due to COVID-19?
A. Due to the rise in cases, we have decided to close for reevaluation of our safety protocols. Hope to reopen soon.
Q. When are you reopening?
A. Updates on reopening will be sent via Social Media, text, email, and on our website. We thank you for your patience and understanding, and we look forward to opening soon
Q. Are your buses running?
A. Currently we don’t have our charter buses running, nor is the shuttle from lot 4 running. We apologize for any inconvenience this may cause.
Q. What will happen to my Summit Club offers while the casino is closed? Will I get offers once you reopen?
A. All current offers and rewards will be extended when Eagle Mountain Casino resumes operations OR a special offer will be given.
Q. Are your restaurants opened?
A. Currently our restaurants are closed as well, we apologize for any inconvenience this may cause.
Q. I made a reservation for the Steakhouse in advance, will I get priority reservations once you are open?
A. No, reservations will have to be set up again based on first come first serve basis. Sorry for any inconvenience this may cause.
Q. Are you cleaning the casino?
A. Yes, we have increased preventative measures like increasing cleaning schedules in areas where germs or viruses can be transmitted and having more hand sanitizer stations throughout the property.
Q. What if my Anniversary or Birthday is during the closure, will I miss my rewards?
A. Anniversaries or Birthdays missed during our closure will be extended or a special offer will be given once business resumes.
Q. I purchased tickets for a concert in April and May that was cancelled, can I still get my refund?
A. Yes. All Events have been Cancelled. Refunds are processed through point of purchase. Credit/Debit Card Transactions will be automatically refunded with 7-10 days for process. Cash purchases will need to be processed at the Eagle Mountain Casino Gift Shop once we re-open. We are not responsible for unauthorized 3rd party ticket re-sellers.
For Additional Summit Club Questions or Concerns:
· Send a message through Messenger on Facebook @EagleMountainCasino
· Email Marketing@eaglemtncasino.com
· Leave a message calling 800-903-3353 Ext 1912
· or Contact your Host
Your Best Bet in Tulare County!
Eagle Mountain Casino is owned and operated by the Tule River Indian Tribe, located on the Tule River Indian Reservation in Porterville, Ca. Since 1996, we have grown to a full service casino with two restaurants, a food court, nearly 1,200 slots, 10 table games, a gift shop, the Yokut’s Coffee House and an Entertainment Center.
The Tule River Indian Tribe of California is an independent, self-governed nation that supports their people and the surrounding communities through culture and economic development.