Tule River Tribal Council extends closure of Eagle Mountain Casino to prevent spread of COVID-19
(Eagle Mountain Casino, Porterville, Ca 93257) – The Tule River Indian Tribal Council along with Eagle Mountain Casino Management, announced on May 13, 2020, that in order to prevent the spread of COVID-19, they have made the decision to temporarily continue to suspend the operations of the Eagle Mountain Casino until June 15, 2020.
The Tribal Council did not make its decision lightly, recognizing the financial impact the extended closure would have not only on the Casino, but also the Tribe, as well its valued employees.
Although these decisions will come at a substantial expense to the Casino, Tribal Council emphasized that it is doing everything it possibly can to ensure the well-being of tribal members, Casino employees and guests and that its “main priority is your health and safety at this time.”
“We continue to put the safety and health of our Team Members, Tribal Community Members, Guests, and families first, and thank you for your understanding during this difficult and trying pandemic crisis. We continue to urge every Team Member to follow the CDC recommendations, and well as the State of California orders to Shelter in Place, wash your hands with warm water and soap for a minimum of 20 seconds, stay at home if sick, practice social distancing and wear masks while running essential errands in public, and use common sense to make yourself and families safe.” – Matthew Mingrone, General Manager
The Casino’s closure is one of several steps the Tribal Council has taken in recent weeks to address the imminent health threat of COVID-19. In addition to closing the Casino, Tribal Council asked employees and guests as well as tribal members to “please continue to shelter in place” as requested by the State of California and the Federal Government for the health and safety of all. Tribal Council further commented that it greatly appreciated the patience of everyone during this unprecedented time as it attempts to ensure the overall welfare of tribal members as well as Casino employees and guests.
Tribal Council looks forward to reopening the Casino as soon as possible. In the meantime, its overarching message is:
“STAY SAFE, STAY HEALTHY, WE CARE.”
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Frequently asked questions guests might have:
Q. Why are you closing the Casino?
A. We’re doing our part and following CDC guidelines to ensure we’re taking necessary precautions for the health and safety of our guests, team members and their families regarding Covid-19. This will give us time to disinfect our entire property before we reopen again.
Q. How will I know when you are open?
A. We will give notice to all guests via social platforms, website, email and text messages.
Q. Are March/April promotions Eventscancelled?
A. All promotions and Entertainment have been postponed and will resume after we reopen.
Q. What happens to my Summit Club card while you are closed?
A. Your Summit Club Card will stay active and your tier status will be maintained. All Point balances and rewards will stay in your account.
Q. What will happen to my Summit Club offers while the casino is closed? Will I get offers once you reopen?
A. All current offers and rewards will be honored once Eagle Mountain Casino resumes operations.
Q. What will happen to my Summit Club Account card once you reopen?
A. You will continue receiving Summit Club offers and invitations once daily operations resume. You will be able to keep your current Summit Club tier status for an additional amount of time, depending upon the length of the temporary closure. Slot Points or Earned Rewards that were accumulated prior to the temporary closure can be redeemed as usual.
Q. Are you cleaning the casino?
A. Yes, we have increased preventative measures like increasing cleaning schedules in areas where germs or viruses can be transmitted and having more hand sanitizer stations throughout the property. While the casino is temporarily closed, we will use the time to do a very thorough deep cleaning of the entire property. This will include public spaces, offices, and employee spaces. We have also hired an outside cleaning company VCR (Valley Cleaning and Restoration) for additional disinfecting, cleaning, and sanitizing as well.
Q. My Anniversary or Birthday is going to be during closure, will I miss my rewards?
A. A Special offer will be given to those who missed their Birthday or Anniversary Offer.
Q. Are your events for April and May cancelled?
· Yes. All Events through May have been Cancelled. Refunds are processed through point of purchase. Credit/Debit Card Transactions will be automatically refunded with 7-10 days for process. Cash purchases will need to be processed at the Eagle Mountain Casino Gift Shop once we re-open. We are not responsible for unauthorized 3rd party ticket re-sellers.
For Additional Summit Club Questions or Concerns:
· Send a message through Messenger on Facebook @EagleMountainCasino
· Email Marketing@eaglemtncasino.com
· Leave a message calling 800-903-3353
· Ext. 1869 for General Questions
· or Contact your Host
Your Best Bet in Tulare County!
Eagle Mountain Casino is owned and operated by the Tule River Indian Tribe, located on the Tule River Indian Reservation in Porterville, Ca. Since 1996, we have grown to a full service casino with two restaurants, a food court, nearly 1,200 slots, 10 table games including 3 poker tables, a gift shop, the Yokut’s Coffee House and an Entertainment Center.
The Tule River Indian Tribe of California is an independent, self-governed nation that supports their people and the surrounding communities through culture and economic development.
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PO Box 1659
Porterville, Ca 93258
Fax (559) 788-6223